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| Browse All Video Titles:
8300 Curve /8800/88xx
8700 / 87xx
8100 / 81xx Pearl
77xx / 75xx / 72xx / 6xxx
7100 / 71xx
Desktop Manager |
Learn all about your BlackBerry 8800 Series (8800, 8820, 8830 and all 88xx Models)
and BlackBerry 8300 Curve(TM) and all BlackBerry 83xx Models with 57
short to-the-point video tutorials (Flash) and 4 Shortcut Sheets (PDF) 1-page
sheets that you can download and print.
You will learn time-saving shortcuts and the best features of
email, phone, typing tips, AutoText, email setup, voicemail, camera (8300 Curve Only),
calendar, speed dialing, Bluetooth headsets, web browser, Google Maps, and using your BlackBerry as a modem.
Perfect for end user training
and support and are an excellent resource for BlackBerry Help Desk Professionals. Videos
are organized in easy lessons, each with its own quiz to test your
comprehension.
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Click any underlined title
below to view the Video
Clip or Shortcut Sheet sample
|
Lesson |
Title |
Brief
description |
| 1 | How to Turn On and Off (8800 / 88xx Only) | How to turn your BlackBerry 8800 On and Off |
| 1 | Learning Your Way Around (8800 / 88xx Only) | Learn all the basics: Trackball, Escape, Menu Key, Phone keys, Convenience keys, ALT and more. |
| 1 | Power and Basics (8300 Curve Only) | Power on/off, Learn all the basics: Trackball, Escape, Menu Key, Phone keys, Convenience keys, ALT and more. |
| 1 | Understanding Your Top Status Bar | Knowing when you can send and receive email, browse the web and more in your top status bar. |
| 1 | Turn On Home Screen Hot Keys | Save time with instant (one-key) starting of most Icons. |
| 1 | List of Home Screen Hot Keys (PDF) | List of keys to instantly start most icons - PDF (Download & Print) |
| 1 | Changing Profile (Vibrate, Quiet, etc.) | Change how your BlackBerry notifies you of phone calls, ringing alarms, email, SMS and more. |
| 1 | Organize Your Top 5 Icons (Zen Theme) | Instantly access your top 5 icons with the Zen Theme. |
| 1 | Changing Themes | How to change the look and feel of your BlackBerry (Zen, Icons, Text Menus, more) |
| 1 | Setting Your Convenience Keys to Start Icons | How to change the icons opened by your convenience keys. |
| 1 | Setup Wizard: How to Use It | Getting the most out of your Setup Wizard. |
| 2 | Phone: Quickly Dial by Name & Number | The fastest way to find and call someone. |
| 2 | Phone: Dialing Letters | How to dial letters like 1800 CALL ABC or spelling someone's first/last name in a corporate phone directory. |
| 2 | Phone: Know Caller by Custom Ringtone | Setting a customized ringtone for specific callers so you know who is calling without looking at your BlackBerry |
| 2 | Phone: Viewing Call Logs in Messages Inbox | Excellent trick to make sure you see all your communication (voice, email, SMS) in your Messages Inbox. |
| 2 | Email: Sending Email and Typing Basics | How to send email and some save time with these typing tips. |
| 2 | Email: Sending Pictures as Attachments | How to attach and email a picture. |
| 2 | Email: Hotkeys - Short cuts | See how to save time in Email with the best hot keys. |
| 2 | Email: List of Navigation Hot Keys (PDF) | Shortcut Sheet (PDF): Save time in Email with this list of the best hot keys. (Download & Print) |
| 2 | Email: Opening Attachments (Word,Excel,PDF,Picture) | Open and read attachments in email messages. |
| 2 | Fax: Receiving and Viewing a Fax | Receive and view faxes on your BlackBerry (as email attachments) |
| 2 | Calendar: Getting Around (Hot Keys) | See how to save time in your Calendar with the best hot keys. |
| 2 | Calendar: List of Hot Keys (PDF) | Shortcut Sheet (PDF): Save time in the Calendar with this list of the best hot keys. (Download & Print) |
| 2 | Calendar: Quickly Scheduling New Events | The fastest way to schedule new calendar events. |
| 3 | Multi-Tasking: Switching Applications | Do more things at the same time (Ex: check calendar while on a call) |
| 3 | Copy-Paste: Copy Between Applications | Never re-type anything - use Copy / Paste function instead. |
| 3 | Voice Dialing: Basics | Voice dialing with ease. |
| 3 | Voice Dialing: Learning Your Voice | Helping your BlackBerry to learn your own voice. |
| 3 | Voice Dialing: Options | Customize voice dialing to meet your needs. |
| 3 | Bluetooth Headset: Setup | Get that Bluetooth headset working. |
| 3 | Bluetooth Headset: Accept Connection | Save time by avoiding seeing this message each time you connect. |
| 3 | Bluetooth Headset: Using It | Become a Bluetooth pro with this video. |
| 3 | Address: Introduction & Finding Addresses | Make your address book powerful with these tips & tricks. |
| 3 | Address: Add New, Add Picture, Editing | Easily add new addresses, add pictures to addresses and good tips. |
| 3 | Address: New Address from Email Message | Instanly add new people to your address book from an email message. |
| 3 | Address: New Address from Phone Call Log | Instantly add new people to your address book who you have spoken to on your BlackBerry. |
| 4 | Camera: Learning the Basics (8300 Curve Only) | Get the most out of your BlackBerry camera. |
| 4 | Pictures: Change Your Background Picture | Personalize your BlackBerry by putting your own picture behind the icons. |
| 4 | Pictures: Setting Up Picture Caller ID | See a caller's picture whenever they call or you are on the phone with them. |
| 4 | Security: Turn on Password | Protect your valuable data with a password. |
| 4 | Security: Turn off Password | Removing password security (may not be possible if disallowed by your administrator). |
| 4 | Security: Erase All Data (Wipe Device) | Clear off all your personal data (e.g. when upgrading or returning your BlackBerry). |
| 4 | Voice Note: How to use it | Record and send voice notes (helpful when driving and you cannot type). |
| 4 | Web Browser: Getting Started & Hot Keys | Save time in the Web Browser with the best hot keys. |
| 4 | Web Browser: Hot Keys (PDF) | Shortcut Sheet (PDF): Save time in the Web Browser with this list of the best hot keys. (Download & Print) |
| 4 | Web Browser: 'Go To' Web Sites, Bookmarks | Never re-enter a web site twice - set a bookmark instead. |
| 4 | Web Browser: Google Search & Call | Be a Google pro on your BlackBerry - even call from search results (save time) |
| 5 | Settings: Your Owner Information | Make sure people know who's BlackBerry they pickup (especially if you lose it). |
| 5 | Settings: Timezone, Date & Time | Where to set your time zone, date and time. What is network time? |
| 5 | Settings: Change Your Font Type & Size | Make your BlackBerry more readable with a BIGGER font or see more on the screen with a smaller font. |
| 5 | Troubleshooting: Step 1 - Radio Off/On | First thing to try when emai/web is not working. |
| 5 | Troubleshooting: Step 2 - Register Now | Second thing to try to get email/web back up. |
| 5 | Troubleshooting: Step 3 - Soft Reset | Third thing to try for troubleshooting. |
| 5 | Troubleshooting: Step 4 - Hard Reset | Fourth thing to do for troubleshooting. |
| 5 | Troubleshooting: Service Books (Internet Users) | Sometimes this trick works to get email & web back up and running. |
| 5 | Memo Pad: Basics - Introduction | Eliminate paper by using the BlackBerry MemoPad for notes, lists, anything. |
| 5 | Keyboard Lock: Put in Pocket or Purse | Avoid accidentally speed dialing anyone by using your keyboard lock. |
KEY WORDS CONTAINED IN EACH VIDEO (FLASH) OR SHORTCUT SHEET (PDF):
|
Lesson |
Title |
Brief
description |
| 1 | How to Turn On and Off (8800 / 88xx Only) | How to turn on and off your BlackBerry, power on, power off, on, off, turn on, turn off, power, backlight |
| 1 | Learning Your Way Around (8800 / 88xx Only) | Moving around - the basics, trackball, back key, escape key, menu key, button, menus, get the menus, see the menus, back up, back out, exit, convenience key, voice dialing, mute, alt, volume keys |
| 1 | Power and Basics (8300 Curve Only) | |
| 1 | Understanding Your Top Status Bar | Hot to read and understand your top status bar, top status, status bar, wireless, signal, battery, tips, data, wireless, number of unopened messages,wireless signal strength,searching for network, x, battery strength, battery indicator, low battery, lose data, out of signal, wireless radio off, on, troubleshoot wireless signal,web browse fix |
| 1 | Turn On Home Screen Hot Keys | How to start most icons with a single key stroke ('Home Screen Hot Keys'), quick start of icons, save time, fast, speedy, icons, single, key, keystroke, hotkeys, homescreen, home screen |
| 1 | List of Home Screen Hot Keys (PDF) | How to start most icons with a single key stroke ('Home Screen Hot Keys'), quick start of icons, save time, fast, speedy, icons, single, key, keystroke, hotkeys, homescreen, home screen |
| 1 | Changing Profile (Vibrate, Quiet, etc.) | How to quickly change your profile (loud, quiet, mute), volume, ringtone, phone, email alert, new message beep, vibrate, mute, profiles, vibrate then ring, quick, sound |
| 1 | Organize Your Top 5 Icons (Zen Theme) | How to organize application icons, moving, hiding, move, hide, show, top five, top 5, zen theme, showing my top 5, icons |
| 1 | Changing Themes | How to change the layout of my home screen (my Theme), set, today theme, zen, insight, change, theme, download, set, look, feel, personalize, today, home screen, change home screen, bb insight, icon theme, bb dimension zen, bb dimension icon, bb dimension today, zen, today, changing theme |
| 1 | Setting Your Convenience Keys to Start Icons | Setting your Convenience Key, set, save time, save, time, productivity, one-touch, convenience key, convenience, programmable keys, convenence, change, reset, default, voice dialing, messages, inbox, email, camera, third party, 3rd party, software, applications, quick start, quickly, start, open, one click |
| 1 | Setup Wizard: How to Use It | How to use the Setup Wizard, Language, Input language, display language, change, changing, setting, font, getting started, first, setup wizard, wizard, email, setup email, font, date, time, time zone, 12-hour, 24-hour, summary, other videos, shortcuts, list of shortcuts |
| 2 | Phone: Quickly Dial by Name & Number | How to call someone by dialing a phone number, their name or using the call log entry, call log, dial by name, dial by number, call by name, call from address book, call from log, roll and click to call, green phone key, red phone key, green, red, phone keys, how to call, how to phone, dialing help, help with dialing |
| 2 | Phone: Dialing Letters | How to dial letters in a phone number, how to dial letters on a phone call, using automated phone directories, dialing letters, calling letters, letters in phone number, dialing directory, dial name, dial first name, dial last name, spell name, type few letters of first or last name, type letters on call |
| 2 | Phone: Know Caller by Custom Ringtone | How to know when someone is calling without looking at your BlackBerry, custom ring tone, custom phone tune, different ring for different person, ring, tone, phone, set, missing menu item, changing a custom tune, changing ringer, setting custom ringtone, set custom tune, individual, set individual tune |
| 2 | Phone: Viewing Call Logs in Messages Inbox | Turn on call logs, call logging, in messages email inbox, missed calls, all calls, incoming, received, missed, placed, outgoing in your messages. Save time calling someone back, calling a missed call, quickly calling a missed call |
| 2 | Email: Sending Email and Typing Basics | How to send email, email and messages introduction, typing tips, correcting text, automatic period at end of sentence, tips for typing, reply, forward, reply all, how to send attachments, sending attachments, forward vs. reply, backspace, delete, backspace vs. delete, how fix typing mistakes, mistake, typing mistake, typo, correcting typos, how know message sent, check mark, red x |
| 2 | Email: Sending Pictures as Attachments | How to send pictures as attachments to email, warning, reduced, may be reduced in size, what does reduced, why reduced, how to attached, email picture, emailing pictures, emailing images, sending pictures, send my pictures |
| 2 | Email: Hotkeys - Short cuts | Email hot keys and short cut keys, how to do most things with a single key click in email (messages) icon, reply, forward, reply all, page down, top, bottom, next day, previous day, p, n, t, b, enter, compose, c, alt+roll trackball, alt+I, incoming, alt+o, outgoing, alt+v, saved messages, unfilter, filter, show only outgoing, show only saved, show only incoming |
| 2 | Email: List of Navigation Hot Keys (PDF) | Email hot keys and short cut keys, how to do most things with a single key click in email (messages) icon, reply, forward, reply all, page down, top, bottom, next day, previous day, p, n, t, b, enter, compose, c, alt+roll trackball, alt+I, incoming, alt+o, outgoing, alt+v, saved messages, unfilter, filter, show only outgoing, show only saved, show only incoming |
| 2 | Email: Opening Attachments (Word,Excel,PDF,Picture) | How to open and view email attachments, MS Word, MS Excel, PowerPoint, Adobe PDF, PDF, Images, Pictures, Zoom, Enhance, Fix Blurry, Saving Pictures, Spreadsheet, worksheet, cell, show cell, cannot see cell, expand cell, find a word, text only, why no images |
| 2 | Fax: Receiving and Viewing a Fax | How to view faxes received as attachments to your email on your BlackBerry, fax, open, view, attachment, viewing, benefits, save time, save trip to office, respond to fax, faxing, fax help, zoom in, document, full content, paperclip, multi-page fax |
| 2 | Calendar: Getting Around (Hot Keys) | Calendar hot keys and short cuts, how to quickly move around your Calendar with single keys, today, go to date, t, g, next day, previous day, n, p, month view, day view, week view, agenda view, hotkeys, shortcuts, enter |
| 2 | Calendar: List of Hot Keys (PDF) | Calendar hot keys and short cuts, how to quickly move around your Calendar with single keys, today, go to date, t, g, next day, previous day, n, p, month view, day view, week view, agenda view, hotkeys, shortcuts |
| 2 | Calendar: Quickly Scheduling New Events | How to quickly schedule new calendar events in day view, changing start time, enter key, how to change end time, start time, end time, not on hour, what about details, recurring, alarm, detail screen, details, quickly, save time, fast scheduling, fast |
| 3 | Multi-Tasking: Switching Applications | How to multi-task or jump / switch between applications, phone to calendar, phone to address book, phone to messages, phone to inbox, email to calendar, email to address book, menu key and view calendar, view addresses, view messages, alt+escape, alt key plus escape key, how to application switch, application switching, how to |
| 3 | Copy-Paste: Copy Between Applications | How to copy & paste between applications, menu - copy, shift key, select mode shortcut, menu, switch applications, multi-task, multi-tasking, home screen, select icon in pop-up window, move around calendar, select new event, paste, schedule event, alt+escape, alt-escape, menu > paste, increase accuracy, accuracy, save time, never miss meeting |
| 3 | Voice Dialing: Basics | How to use Voice Dialing (basics), dial by phone number, dial by name, voice command, voice activated dialing, voice control, dial by name from address book, person or business must be in your address book, call phone number, call name, call company, call contact, call home, mobile, work |
| 3 | Voice Dialing: Learning Your Voice | Teaching Voice Dialing to better understand or recognize your voice, understand digits, recognize, teach, show, cannot understand me, better understand my voice, teach it my voice, how to teach it the way I say numbers, numbers, digits |
| 3 | Voice Dialing: Options | How to adjust voice dialing options, sensitivity, sensitivity for name, louder, digit playback, name playback, volume, adjust volume, fix voice dialing, change voice dialing, alter, customize, prompt on, prompt off, prompts, voice prompts, choice lists, turn off choice lists, audio prompts |
| 3 | Bluetooth Headset: Setup | bluetooth, blue, tooth, blue tooth, headset, setup, pairing, how to, configure, pair, connect, code, enable, disable, pairing mode, head set, headset, add device, numeric passkey, 0000, pairing complete, setup bluetooth |
| 3 | Bluetooth Headset: Accept Connection | accept, connection, accept connection request, how to avoid, don't ask this again, don't, ask, again, bluetooth, headset, connection request |
| 3 | Bluetooth Headset: Using It | How to answer, hang up and place calls with your Bluetooth Headset, bluetooth, blue, tooth, blue tooth, headset, how to, answer, hang up, hang-up, voice dialing, place a call, connection, turn on bluetooth, enable bluetooth, connect the headset, volume control on headset |
| 3 | Address: Introduction & Finding Addresses | How to quickly find addresses in your address book, Introduction, addresses, address book, how to find, find, quick search, searching, tip, restaurants, restaurant, recommendation, how to enter new addresses |
| 3 | Address: Add New, Add Picture, Editing | Tips on quickly adding new addresses in your address book, physical, street, address, then BlackBerry Maps works, why enter street address, email tips, @, ., capitalization tips, press and hold to make a CAP letter, adding picture to address book entry, add picture, face picture, picture |
| 3 | Address: New Address from Email Message | Adding a new address from an email message received, add address from email address, easily adding new address, save time adding new addresses, save time, show address, view contact, show name, find organization, see email address |
| 3 | Address: New Address from Phone Call Log | Adding a new address from a phone call log, call received, call placed, call made, call missed, easily adding new addresses from phone calls, see name in call log, caller id not working, callerID, caller id, how to, add new address, adding addresses |
| 4 | Camera: Learning the Basics (8300 Curve Only) | How to use the camera, zoom, full screen, normal screen, send picture, email picture, mms, set as home screen, set as caller id, crop, set as, delete, garbage can, view pictures, flash mode, number pictures remaining, memory full, 1x, 3x, 5x, store on media card, size of picture, quality of picture |
| 4 | Pictures: Change Your Background Picture | How to put a Picture on Your Home Screen, picture, image, home screen, set as home screen, background image, image under icons, background, backdrop, under icons, under text menus, change, family, favorite, my own picture, wallpaper, picture, change wallpaper, my own wallpaper |
| 4 | Pictures: Setting Up Picture Caller ID | How to set a picture as 'Picture Caller ID', face picture, caller id, see face when someone calls, face, picture, image, take picture, show caller's picture, show face when phone rings, media, media manager, device memory, set picture, caller ID, callerID, picture when phone rings |
| 4 | Security: Turn on Password | How to turn on or enable Password Security, security time out, protect sensitive, protect confidential data, multi-tap, multitap, entering password, help entering password, how to, enter password, exact typing |
| 4 | Security: Turn off Password | How to turn off or disable Password Security, multi-tap, multitap, entering password, help entering password, how to, enter password, exact typing, disable, turnoff, remove, get rid of, dis-able |
| 4 | Security: Erase All Data (Wipe Device) | How to erase all my data off of the BlackBerry, wipe device, clear, clean, return blackberry, service, protect my data, options screen, finding options, erase all, wipe, erase, totally erase, completely erase |
| 4 | Voice Note: How to use it | How to record and send a voice note from your BlackBerry, voice note, send voice note, record voice note, MMS, email, send voice, sending voice, can I send voice?, voice in email |
| 4 | Web Browser: Getting Started & Hot Keys | Getting started with your web browser |
| 4 | Web Browser: Hot Keys (PDF) | Web Browser hot keys and short cuts, how to quickly move around your web browser, top, bottom, see web page address, show or hide status bar, add bookmark, bookmarks list, show list of bookmarks |
| 4 | Web Browser: 'Go To' Web Sites, Bookmarks | How to go to a web page and then bookmark it, adding bookmarks, bookmark, searching, google, google in 3 key strokes, fast ways around your browser, finding bookmarks, searching for bookmarks, naming bookmarks |
| 4 | Web Browser: Google Search & Call | How to do a Google search on your BlackBerry and call right from the results, find and call a restaurant, search for restaurant, google, google search, web search, call, call from results, call from browser, phone, call |
| 5 | Settings: Your Owner Information | How to set your owner information which displays in stand by mode and keyboard lock, name, lost device, found, return, shows during keyboard lock, stand by screen, name, work, home, address, phone number, contact phone |
| 5 | Settings: Timezone, Date & Time | How to set Date, Time and Time Zone, timezone, setting, adjust, time, hour, am, pm, 24-hour, clock, day, date, traveling, change time zone not time, GMT, Eastern Time, Central Time, Mountain, Pacific, daylight savings, EDT, EST, CDT, CST, MDT, MST, PST, PDT |
| 5 | Settings: Change Your Font Type & Size | How to change the font size, style and type, font, increase, decrease, size, larger, smaller, bold, extra bold, italics, antialiasing, see more on screen, see less on screen |
| 5 | Troubleshooting: Step 1 - Radio Off/On | First thing to try when email, web or phone is not working, how to fix it, troubleshooting, fix, correct, data connection, voice connection, email broken, web broken, email not working, web not working, wireless signal, email not working, web browser not working, no email, no web, how to fix, troubleshoot, correct problem, turn radio off and on, manage connections |
| 5 | Troubleshooting: Step 2 - Register Now | Second thing to try when email, web or phone is not working, how to fix it, troubleshooting, fix, correct, data connection, email broken, web broken, email not working, web not working, wireless signal, email not working, web browser not working, no email, no web, how to fix, troubleshoot, correct problem, options, advanced options, register now, registration message queued, sent |
| 5 | Troubleshooting: Step 3 - Soft Reset | Third thing to try when email, web or phone is not working, how to fix it, troubleshooting, fix, correct, data connection, email broken, web broken, email not working, web not working, wireless signal, email not working, web browser not working, no email, no web, how to fix, troubleshoot, correct problem, soft reset, press and hold 3 keys, ALT, CAP, DEL |
| 5 | Troubleshooting: Step 4 - Hard Reset | Fourth thing to try when email, web or phone is not working, how to fix it, troubleshooting, fix, correct, data connection, email broken, web broken, email not working, web not working, wireless signal, email not working, web browser not working, no email, no web, how to fix, troubleshoot, correct problem, hard reset, open back cover, remove battery, wait 30 seconds, replace battery, power on BlackBerry, turn wireless on if required |
| 5 | Troubleshooting: Service Books (Internet Users) | For BlackBerry Internet Service Users: Another thing to try when email, web or phone is not working, how to fix it, troubleshooting, fix, correct, data connection, email broken, web broken, email not working, web not working, wireless signal, email not working, web browser not working, no email, no web, how to fix, troubleshoot, correct problem, Problems sending internet service email or browsing the web, even though you have good wireless signal, How to send a service book for Internet Email and Web, service books |
| 5 | Memo Pad: Basics - Introduction | Finding notes, add new notes, email notes, send notes, date shortcut, ld, time shortcut, lt, autotext, the Memo Pad, memo pad, memopad, basics, how to add new memo pad, notes, adding notes, email notes, find, search, searching, finding, email, emailing |
| 5 | Keyboard Lock: Put in Pocket or Purse | Putting your BlackBerry into keyboard lock mode, stand by, standby, pocket, purse, briefcase, accidental, avoid speed dial, phone still works in standby mode, call, receive call, protect, lock, password, unlock, un-lock |
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